Frequently Asked Questions

Yes, we’re happy to accept returns within 30 days of purchase, as long as the tiles are in perfect condition, unopened, and from the current batch.

Please note that we’re unable to accept returns for items that have been specially customised or made to order, and refunds cannot be issued for change-of-mind cancellations once an order has been placed.

A minimum 20% handling fee will apply to all approved returns. Thank you for your understanding, and please feel free to reach out if you have any questions — we’re here to help.

Contact us at [email protected] or call 1300 697 033

It’s important to determine the size of the tiling surface, the installation method, and the design before placing your order. As a general guideline, we recommend ordering an additional 10% of tiles on top of the actual surface area to be tiled. This helps account for cuts, wastage, and any potential batch or shade variations.

Including this extra amount in your initial order ensures a smoother installation and a more consistent final result.

For further assistance or details, contact us at [email protected] or call 1300 697 033.

We offer one of the widest selections of surface solutions in New South Wales and the surrounding areas, including mosaics, terrazzo, pavers, porcelain, and ceramic tiles. This extensive range allows us to respond quickly and efficiently to your needs.

Please note that items requiring international ordering may take approximately 12–14 weeks to arrive. By sourcing materials directly from manufacturers, we’re able to provide high-quality products at competitive prices.

If you have any questions or need assistance with product selection, we’re always here to help.

For further assistance or details, contact us at [email protected] or call 1300 697 033

Please take photos of the affected tiles while they are still in their original packaging. This will help us assess the cause of the damage and find ways to improve our service.

Once we review the quantity of broken tiles or boxes, we’ll let you know whether Vedere will arrange a collection or if the items can be disposed of on-site.

If you need any assistance, feel free to reach out — we’re here to help.

Contact us at [email protected] or call 1300 697 033.

We will contact you 30 minutes to 1 hour before the scheduled delivery time for residential deliveries within New South Wales and surrounding areas. Our team will always do their best to accommodate any special requests you may have.

Please note that either the builder or the client must be present to sign for the goods upon delivery, as items cannot be left unattended without a representative on site.

For deliveries outside the state, we will confirm the delivery lead time or expected arrival date after coordinating with our freight partner.

If you have any questions or need further assistance, we’re here to help.

Contact us at [email protected] or call 1300 697 033.

This manufacturing process results in tiles with extremely low water absorption, making them durable, resistant to a wide range of stressors, and easy to maintain. Their strength and versatility also make them ideal for both cladding and flooring across a variety of applications.

For further assistance or details, contact us at [email protected] or call 1300 697 033.

Our service is tailored to the package you choose for your client. Before we begin, Vedere will discuss the required services and any pre-determined needs to ensure everything is aligned with your expectations.